All of Ann’s sessions are customized in collaboration with you and based on the needs and background of your specific audience, from small business owners to corporate executives, front line staff to leaders. Here is a partial listing of Ann’s speeches:
Conflict: Friend or Foe? How to make it work for you.
In this dynamic, entertaining presentation, the audience will better understand different conflict behaviors and see ways to have it work for rather than against them.
5 Basic Conflict Behavior Styles:
- Do they avoid the fight?
- Do they pick the fight?
- Do they strive to win the fight?
- Are they unaware that the fight exists?
- Do they embrace conflict as a way to grow (or innovate) By choice.
Improving Communication Skills for Managers
Good communication is the cornerstone of good management and leadership. Building the strength of a team relies heavily on communicating expectations, encouraging performance and resolving conflicts.
- Identify communication issues
- Understand how personality styles effect communication
- Determine the payoffs to effective communication
- Recognize the obstacles to effective communication
- Lead with confidence and assertiveness
- Build trust and respect
Tapping into the Power of Assertiveness
When we are passive, we put others in charge and give our power to them. When we are aggressive we are rude and abusive, and take power from others. None of these gets the results we want.
Many people confuse assertive with aggressive behavior. Others confuse passive with assertive. The truth is that assertive is more difficult to achieve than people believe. Yet – it’s the behavior that will get you what you want!
4 Basic Steps to an Assertive Approach
- State the problem.
- Tell your feelings.
- Specify a solution.
- Describe consequences – negative and positive.
Solving the Riddle of Employee Engagement and Retention
Once you attract, hire and orientate great employees, it is now time to integrate them and maximize the use of their talent. This is called ENGAGEMENT OPTIMIZATION.
It’s a sad truth about American workers, 30% are engaged and inspired at work. At the other end of the spectrum 20% are actively disengaged. These employees roam the halls spreading discontent, negatively influencing their coworkers, missing days on the job, and driving customers away through poor service. It’s hard quantify, but they are causing companies to lose profits. Some good workers quit their jobs because they don’t want to work the negative, disengaged people.
*The last 50% are simply not engaged. They are just kind of present, but not inspired by their work or their managers.
Workers must be inspired to engage. When they are inspired, they become motivated. My experience is that “lazy” is a symptom of an uninspired, unmotivated person who sees no benefit in working hard or smart.
Ann will share several ways to inspire employees to engage. She will also share strategies that have worked for some of her clients.
Five Dysfunctions of a Team
Patrick Lencioni, in his fable 5 Dysfunctions of a Team, shared some great insights about the most effective way for a senior team to interact.
Ann will explore why each is important and how to address them:
- Absence of Trust
- Fear of Conflict
- Lack of Commitment
- Avoidance of Accountability
- Inattention to results.
Contact Ann to learn more and schedule a speech.