When Conflict is Unresolved
It is all about conflict, a normal and natural part of our workplace and personal lives. Conflict can be helpful in making necessary changes within the home or work environment.
On the other hand, unresolved conflict has a tremendous negative impact in a company.
1. Decreased Productivity
More than 65 percent of performance problems at work stem from strained workplace relationships. Issues like low morale, stress and distrust arise when people suppress important feelings.
Unscheduled absences drive up employers’ costs through benefits outlays, the use of replacement workers, higher stress levels among employees and a decrease in overall employee performance.
3. Employee Turnover
When employees mistrust management or perceive the organization as acting unfairly, turnover may increase. This can lead to recruiting and training expenses for new hires and the costs attributable to a slippage of performance until new employees become fully proficient in their jobs.
4. Divided Teams
Conflict often has two, sometimes three, different sides. When it goes unresolved, the disputing parties continue to be opponents. A divided business team results in the inability to effectively come together on projects, communicate adequately, be jointly productive and stay positive.1
5. Poorly Reflected Management
A team that can’t come together because of unresolved conflict reflects poorly on management. Management is responsible for spotting and handling conflict, whether directly or through a human resource professional.
6. Unhealthy Confrontation
Handling conflict in a healthy way, and promptly, takes care of the problem immediately, helping to avoid the hurt and unresolved feelings that can arise. Putting off resolution results in passive aggression, arguing, further conflict, and sometimes, fighting and abuse.
Reductions in employee conflict can lead to increased employee productivity, greater motivation and loyalty, lower medical costs, fewer workers’ compensation claims, and reduced litigation costs.
This is something worth your focus!
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